Terms and conditions

These terms are between [Your company's registered name], [Your registered address] ("we") and the business that opens an account ("you"). Creating an account, or using the service, accepts them. If you accept on behalf of a business, you confirm you may do so.

LeadSprint receives your enquiries, replies to them, holds conversations with your customers by text, email and web chat, books appointments, runs follow-up sequences and campaigns, and reports on the result. We may add, change or remove features; if we remove something you depend on, we will tell you before we do it.

You can use the service as soon as you sign up. To keep using it, choose a plan and a payment method — Stripe, PayPal or Razorpay — within the few days the sign-up screen shows; until you do, the account is paused once that time is up, and nothing in it is deleted. A plan starts with a 7-day free trial: the first charge is when it ends, then each month, until you cancel. Cancel before the trial ends and nothing is charged; cancel later and the plan runs to the end of the month already paid. Prices are in US dollars and exclude taxes, which are added where they apply. The payment provider you choose processes the payment; we never see or store your card. The texting and email providers whose accounts you connect bill you directly for what you send through them.

Keep your sign-in details to yourself, give each person their own account, and remove people who leave. You are responsible for what happens under your accounts. Tell us at once at [support@your-domain.com] if you think someone else has access.

You are the sender of every text and email the service sends for you, and you are responsible for having the consent the law where you operate requires — including registration and template rules, do-not-contact lists and the hours during which marketing messages may be sent. The service enforces quiet hours, honours unsubscribes and opt-out replies, and keeps a record of both, but the obligation is yours. Do not use the service for messages you do not have permission to send.

Do not use the service to break the law, to send content that is deceptive, abusive or infringing, to attack or probe our systems or anyone else's, to work around its limits, or to resell it without our agreement. We may suspend an account that does, and will tell you why.

The AI assistant drafts and sends messages in your name, from the services, prices and tone you configure. It can be wrong. You choose whether it sends on its own or drafts for a person to approve, and you are responsible for what goes out under your business's name. Nothing it writes is professional, legal or safety advice, and a quoted price it repeats is yours, not ours.

Your business's data stays yours. You give us only the permission needed to host and process it to run the service for you, and to keep backups. We do not sell it and we do not train models of our own on it. You can export it at any time. How we handle personal data is in the privacy notice.

We work to keep the service running and to reply quickly when it is not, but standard plans carry no guaranteed uptime figure, and we will not pretend otherwise. Maintenance that needs downtime is announced in advance where we can. Third-party providers — texting, email, AI, your CRM — have outages of their own; when one happens, work is retried rather than dropped.

You may close your account at any time; we will keep it available to export for a short period and then delete it. We may end the agreement for non-payment or a serious breach of these terms, with notice and a chance to put it right where the circumstances allow.

The service is provided as it is, without implied warranties beyond those the law gives you and does not allow us to exclude. Neither side is liable for indirect or consequential loss, or for lost profits or revenue. Our total liability for any claim is limited to the fees you paid us in the twelve months before it arose. Nothing here limits liability for fraud, or for anything else that cannot lawfully be limited.

We may change these terms; the date at the top says when, and we will tell account holders before a material change takes effect. Continuing to use the service after that accepts the new terms. These terms are governed by the law of [Your city and country], and its courts have exclusive jurisdiction. Questions: [support@your-domain.com].